Cdiscount Mobile (FR) Cdiscount Mobile forfait 40GO

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Affected resource
Imessages are unavailable the first month. Customer service says it is considered as an "international service" (optional), since Apple is an international service, but there is absolutely no problem for the other similar international services (Whatsapp, Telegram, Facebook Messenger, Signal, and Viber work perfectly well).
Type
Blocking
Media
Mobile
Status
New
Contract excerpt
The blocking is not specifically mentioned in the contract. The customer service (provided by NRJ mobile) argues that the contract says the following : "• « Option Internationale » : si vous souhaitez communiquer ou utiliser votre internet mobile depuis ou vers une destination qui n'est pas incluse dans votre forfait ou vos options ou recharges (activable sur demande). ATTENTION : LES APPELS VERS ET DEPUIS L’ÉTRANGER, NE SONT POSSIBLES QU’À L’ISSUE DU 1er MOIS DE SOUSCRIPTION (SAUF EN CAS D’IMPAYÉS)." Source : https://i2.cdscdn.com/ImagesOK/CommercialOffer/conditions_17016201710041723103663.pdf Example of customer service replies : http://www.assistance-mobile.com/questions/1464105-imessage-cdiscount-mobile-cours-activation http://www.assistance-mobile.com/questions/1515955-imessage-activer-tres-important

Description

I cannot activate iMessages the first month. It is the only service blocked. Similar services, such as WhatsApp and Telegram, work perfectly well.
Elsa - 12/17/2017

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